You have questions? We have answers!
WHAT IS YOUR CANCELATION POLICY?
We understand that life happens, and sometimes walks need to be cancelled or rescheduled. Let's Walk Austin will continue to offer no-cost cancellations or reschedules, with at least TWELVE (12) HOURS NOTICE. For instance, if your walk is scheduled for 8 AM, and you need to make changes, please text us no later than 8 PM on the previous evening in order to avoid being charged for the walk. Late cancellations are extremely disruptive to our scheduling and our financial commitment to our walkers. Therefore, if unforeseen circumstances require a cancellation within twelve hours of a scheduled walk, the walk will be charged at its appropriate rate.
HOW IS PAYMENT HANDLED?
We charge credit cards automatically on Mondays. This is all handled in our scheduling system. You will receive a confirmation email with details of all charges.
WHAT ARE YOUR OFFICE HOURS?
Office hours are Monday – Friday from 9am to 5pm. However, we are available during all walking hours in case of emergency.
WILL THE SAME WALKER COME EVERY VISIT?
You will be assigned a single pet sitter with a back-up in case of any emergencies or schedule changes. We will introduce BOTH walkers before any visit so your pup knows who is taking them on their adventure! You will be notified prior to any changes in your daily sitter.
TELL ME MORE ABOUT THE GPS CONFIRMATIONS!
We are so excited to bring this new technology to you and your pets! All walks are verified with an arrival and departure time, as well as a detailed map of the route taken and information about bathroom duties. You receive an exact map of their route!
IS MY PET SITTER INSURED AND BONDED?
Yes, ALL staff is insured & bonded by Pet Sitters Associates LLC.
HOW DO I SCHEDULE SERVICES?
Requesting service is easy and can be done at any time of day because we use a professional, encrypted, online scheduling system. If you need to schedule services just click on the login link at the top of the page. From there you can put in all schedule requests. From this portal you can keep all information about you and your pets updated and manage your payment preferences.
DO YOU WORK IN ALL WEATHER CONDITIONS?
We work in all weather conditions…..kinda like your postman. “Neither snow nor rain nor Texas heat stays these couriers from the swift completion of their appointed walks”
DO YOU OFFER LAST MINUTE OR EMERGENCY SERVICE?
During normal business hours (9am – 5pm) last minute additions are generally not a problem. After hours this is dependent on staff availability.