You have questions? We have answers!
WHAT IS YOUR CANCELATION POLICY?
Simple. As long as we have not arrived at your residence you will not be charged.
HOW IS PAYMENT HANDLED?
We charge credit cards automatically on Fridays for the week. This is all handled in our scheduling system. You will receive a confirmation email with details of all charges.
WHAT ARE YOUR OFFICE HOURS?
Office hours are Monday – Friday from 9am to 5pm. However, we are available during all walking hours in case of emergency.
WILL THE SAME WALKER COME EVERY VISIT?
You will be assigned a single pet sitter. If your pet sitter is not available a backup sitter will be assigned or the manager on duty will fill in. You will be notified prior to any changes in your daily sitter.
TELL ME MORE ABOUT THE GPS CONFIRMATIONS!
We are so excited to bring this new technology to you and your pets! All walks are verified with an arrival and departure time as well as a detailed map of the route taken and information about bathroom duties. These are all verified via GPS.
IS MY PET SITTER INSURED AND BONDED?
Yes, All staff is insured & bonded by Pet Sitters Associates LLC.
HOW DO I SCHEDULE SERVICES?
Requesting service is easy and can be done at any time of day because we use a professional, encrypted, online scheduling system. If you need to schedule services just click on the login link at the top of the page. From there you can put in all schedule requests. From this portal you can keep all information about you and your pets updated and manage your payment preferences.
DO YOU WORK IN ALL WEATHER CONDITIONS?
We work in all weather conditions…..kinda like your postman. “Neither snow nor rain nor Texas heat stays these couriers from the swift completion of their appointed walks”
DO YOU OFFER LAST MINUTE OR EMERGENCY SERVICE?
During normal business hours (9am – 5pm) last minute additions are generally not a problem. After hours this is dependent on staff availability.